Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid subscriptions to the BnB Info platform (the "Service"), operated by Crafty Apps Pte Ltd ("we", "us", or "our"). It should be read together with our Terms of Service.

BnB Info is a purely digital software-as-a-service product. We do not sell physical goods, and there is nothing to ship or return — a subscription simply grants access to online features for its billing period.

2. Payments and our payment processor

Paid subscriptions are processed by our payment provider and Merchant of Record, Paddle(Paddle.com Market Ltd). Paddle handles checkout, billing, and invoicing on our behalf, and your payment is also subject to Paddle's buyer terms. You can request a refund either by contacting us at support@bnbinfo.app or by replying to the Paddle receipt you received by email.

3. Free trial

New accounts receive a free trial of the paid features, and no payment is taken during the trial. If you do not subscribe, your account reverts to the free plan when the trial ends. You only pay once you actively choose to subscribe to a paid plan.

4. Cancelling your subscription

You may cancel your subscription at any time from your account settings, or by contacting us. When you cancel:

• Cancellation takes effect at the end of your current billing period.
• You keep access to your paid features until that period ends.
• You are not billed again, and the subscription does not renew.
• Your content is not deleted — your account continues on the free plan.

5. Refunds

You may request a full refund within 30 days of any payment to BnB Info. To request a refund, email us at support@bnbinfo.app or reply to the Paddle receipt you received by email. Approved refunds are issued to your original payment method through Paddle, our payment provider and Merchant of Record.

6. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Material changes will be communicated in line with our Terms of Service.

7. Contact us

For any billing, cancellation, or refund question, contact us: