By creating an account or using the BnB Info platform (the "Service"), operated by Crafty Apps Pte Ltd ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply to all users of the Service, including property owners who access the admin dashboard and guests who access the guest concierge portal.
BnB Info is a SaaS platform that enables short-term rental property owners to manage their properties, units, bookings, and content, and to provide guests with a digital concierge experience. The Service includes:
To use the owner dashboard you must apply for an account and be approved by an administrator. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@bnbinfo.app if you suspect unauthorised access to your account.
You may not share your account credentials with others or use another person's account without their permission.
The Service is offered under multiple subscription tiers (Starter, Pro, Agency), each with different feature limits and pricing. Tier details, pricing, and current limits are described on our pricing page. We reserve the right to modify plan features and pricing with reasonable notice.
New accounts approved by an administrator receive a free Pro trial period. No credit card is required during the trial. At the end of the trial your account automatically reverts to the Starter tier unless you subscribe to a paid plan. Your content is not deleted on downgrade; however, features exceeding Starter limits become inaccessible until you upgrade.
Paid subscriptions are billed in advance on a monthly or annual basis via our payment processor, Paddle. By subscribing you authorise us to charge your payment method on a recurring basis. All prices are exclusive of applicable taxes unless stated otherwise.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these rules.
You retain ownership of all content you upload to the Service ("Your Content"), including property descriptions, photos, house manuals, and booking data. By uploading content, you grant us a limited, non-exclusive, royalty-free licence to host, store, display, and transmit Your Content solely to the extent necessary to provide the Service to you and your guests.
You are solely responsible for ensuring Your Content does not infringe any third-party intellectual property rights, privacy rights, or applicable laws. We do not pre-screen content but reserve the right to remove any content that violates these Terms or applicable law.
As a property owner, you may input personal data about your guests (including names, booking dates, and contact details). You represent and warrant that:
We process guest data on your behalf as a data processor. Our use of guest data is described in our Privacy Policy.
The guest chatbot is powered by third-party AI inference services (currently Cloudflare Workers AI). AI-generated responses are based on the content you provide and may occasionally be inaccurate or incomplete. You acknowledge that:
The Service, including its software, design, trademarks, and documentation, is owned by or licensed to Crafty Apps Pte Ltd and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted.
You may not copy, modify, distribute, sell, or reverse-engineer any part of the Service without our prior written consent.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or business interruption — arising out of your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising under or in connection with these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms or if we determine that your use of the Service poses a risk to us, other users, or third parties.
You may delete your account at any time by contacting us. On termination, your right to use the Service ceases immediately. Sections 6, 9, 10, 11, and 14 survive termination.
We may update these Terms from time to time. When we do, we will revise the "last updated" date at the top of this page. If changes are material, we will notify you by email or by a prominent notice in the dashboard at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of Fiji, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Fiji.
If you have any questions about these Terms, please contact us: